Choosing OTEMED GLOBAL HEALING for your medical journey means entrusting us with your health. We operate under strict transparency and data protection protocols to ensure your sensitive medical information is handled with the utmost security, safety, and confidentiality.
1. Information We Collect
To provide you with an accurate medical quote and a seamless experience, we collect specific data voluntarily provided during your consultation process:
- Personal Identification: Full name, nationality, date of birth, and passport details.
- Direct Contact Information: Email address, phone number, and residential address.
- Comprehensive Medical Data: Medical history, diagnostic reports (X-rays, MRIs, CT scans), and laboratory results.
- Technical Metadata: IP addresses, browser information, and website interaction data for a personalized user experience.
2. How We Use Your Information
Your data is utilized exclusively for clinical and logistical coordination to ensure a safe medical experience in Turkey:
- Clinical Assessment: Secure transmission of your files to board-certified surgeons and specialists in Istanbul for personalized treatment planning.
- Concierge Coordination: Organizing your all-inclusive package, including JCI-accredited hospital bookings, luxury accommodation, and VIP transfers.
- Patient Communication: Sending your personalized recovery roadmap and post-operative follow-up updates.
- Regulatory Compliance: Adherence to the Turkish Personal Data Protection Law (KVKK) and international data privacy protocols (GDPR equivalents).
3. Data Sharing & Security
We operate with a 'need-to-know' policy. Your information is shared only for the purpose of fulfilling your surgical and travel services:
- Healthcare Providers: Information is shared strictly with your assigned board-certified surgeons and medical facility staff.
- Service Partners: Essential logistics partners (private transfer services and hotels) receive only the minimum information required for your booking.
- Zero-Sale Policy: OTEMED does not sell, trade, or rent patient data to marketing agencies or third-party advertisers.
4. Data Security Protocols
We employ advanced encryption for data transmission and store all medical records in highly secure, restricted-access digital environments to prevent unauthorized access or disclosure.
5. Your Patient Rights
As a patient of OTEMED, you have the right to request access, correction, or permanent deletion of your medical records from our databases at any time.
6. Contact Our Data Protection Team
For questions regarding your privacy, contact our patient care team: [email protected] | +90 534 297 80 73
